Service Policies & Regulations
1. INFORMATION PRIVACY POLICY
1. Purpose of collecting personal information
The website thienthanhkingstyle.vn only collects basic customer information (including: Full name, phone number, email, company/partner name) when customers actively send contact information, request consultation or garment processing quotes.
2. Scope of information use
Collected information is solely used internally to:
- Contact for consultation, send quotes, and discuss order requirements with partners.
- Customer care and support during contract execution.
3. Information retention period
Customer contact information will be securely stored on our internal system until there is a cancellation request from the customer or when it is no longer used for business contact.
4. Persons or organizations that may have access to that information
Only the website administration and the business/customer care department of Kingstyle Garment Co., Ltd have access to the information. We absolutely commit not to sell, share, or disclose customer information to any third party without consent.
5. Address of the information collection and management unit
KINGSTYLE GARMENT CO., LTD
Address: Nhan Tam Hamlet, Xuyen Moc Commune, Ho Chi Minh City, Vietnam.
Tel: 02543 777 112 | Email: nhansu@thienthanhkingstyle.vn
6. Methods for users to access and correct personal data
Customers have the right to request us to check, update, adjust, or cancel their personal information by contacting Hotline 02543 777 112 or sending an email to nhansu@thienthanhkingstyle.vn.
2. METHODS OF RECEIVING AND RESOLVING FEEDBACK, REQUESTS, COMPLAINTS
Kingstyle Garment Co., Ltd always prioritizes service quality and partner benefits. For any feedback, requests, or complaints related to garment products or services, please follow this process:
- Step 1 (Reception): Customers send complaints/feedback directly via Hotline: 02543 777 112 or email details to: nhansu@thienthanhkingstyle.vn.
- Step 2 (Verification): The Customer Care department coordinates with the Board of Directors and Quality Control (QC) department to inspect and clarify the feedback within 3 working days.
- Step 3 (Handling & Resolution): Kingstyle will proactively contact the customer to propose optimal solutions (such as repair, remake, or compensation) in the spirit of cooperation, respecting the interests of both parties in accordance with the signed economic contract terms.
3. PRICING POLICY
The website thienthanhkingstyle.vn is purely for introducing production capacity and corporate profile. All product images and designs posted on the website do not come with fixed selling prices.
Due to the nature of the garment processing industry (depending on fabric material, order quantity, sewing specifications, and completion time), the official price will be structured based on the detailed technical specifications of each order.
To receive the most accurate and competitive quote, please contact the sales department directly via Hotline: 02543 777 112 or Email: nhansu@thienthanhkingstyle.vn.
4. PAYMENT POLICY
Because the website does not have an online payment function, all commercial transactions will be carried out via actual written contracts. The payment methods applied are as follows:
- Payment method: Bank transfer to the official account of Kingstyle Garment Co., Ltd or cash payment as agreed.
- Payment schedule: Divided into installments (Deposit before production, remaining balance payment upon acceptance/delivery) clearly specified in the legally signed Economic Contract between the two parties.
5. CONDITIONS OR RESTRICTIONS ON PROVISION OF GOODS OR SERVICES
- Target customers: Kingstyle specializes in providing large-quantity garment processing services for businesses, brands, and partners domestically and internationally; we do not retail personal products online on this website.
- Quantity limits: We apply a Minimum Order Quantity (MOQ) for each order depending on the product type (Jackets, trousers, shorts, skirts...) to ensure the operational process of our 15 sewing lines.
- Scope of supply: Nationwide supply and delivery, as well as international export based on logistics capabilities to major seaports and airports.
6. DELIVERY, RETURN, AND REFUND POLICY
1. Product Delivery Policy
Goods are handed over directly at Kingstyle's warehouse or transported to the customer's designated location via the company's fleet or intermediate transport units.
Delivery time and route are strictly implemented according to the schedule recorded in the production contract.
2. Product return, refund, and warranty policy
- Return/repair conditions: Kingstyle commits to take responsibility for all production defects (wrong design, wrong approved specifications, sewing defects, incorrect fabric material).
- Processing procedure: Within 7 days from the receipt of goods, if defective products are found, the partner notifies Kingstyle. We will recall the defective products for repair or remake completely free of charge for the customer.
- Refund/Service termination: Refunds or service termination only occur if Kingstyle seriously violates contractual commitments (severely delayed beyond the allowed time, unable to fix product defects) and will be handled based on the damage compensation clauses signed in the Economic Contract.
7. ONLINE SUPPORT CHANNELS
Kingstyle Garment Co., Ltd supports online connection and consultation for customers through the following official channels on the website:
- Quick support button: Zalo and Facebook Messenger chat icons integrated directly on the website interface.
- 24/7 Support Hotline: 02543 777 112.
- Email: nhansu@thienthanhkingstyle.vn.
